Tier One Unique eCare™ Provides Your Business
Three Major Services In One Cost-Effective Package
Tier One Technology Partners specializes in minimizing your daily IT hassles so you can get on with your business. We know that you have better things to do than to manage ever-increasing technology duties; so we want to keep your IT systems running, secure and easy for you and your staff to use. We also want to maximize your IT assets to provide you the most cost-effective solutions available. That’s why we’re offering our new Tier One Unique eCare™— a three-in-one solution for all your business technology needs.
Tier One Unique eCare™ consists of three primary support elements: Managed Services, Consulting & Planning, and Help-Desk Services. Each one is helpful in its own right, but together you have a packaged solution that will meet all your business IT needs now and into the future.
eCare™ MANAGED SERVICES
- Monitoring: We’ll monitor and manage the health of your business’s total IT infrastructure to ensure its peak performance.
- Backups: To give you peace of mind knowing that your confidential and critical IT data is secure and protected in an offsite location 24/7/365, no matter what disasters occur.
- Third party patch: A patch is a security update that repairs vulnerabilities in applications and plug-ins from 3rd parties. We’ll handle this seamlessly for you without disrupting your business operations.
- Patch Managements: We’ll automatically determine what patches should be applied to applications, and when they should be applied. This automated approach can boost your Internet, network and endpoint securities.
- Managed Anti Virus: We’ll install antivirus protection on your system that reports to our server with updates and log files so we can quickly resolve problems and provide protection from cyber threats, including viruses, spyware, and hacker attacks.
eCare™ CONSULTING & IT PLANNING
- Strategic IT Planning
- Leverages Your Current IT Assets
- Budgeted Improvements
Tier One will be your trusted IT advisor, so you can be a trusted vendor for your clients. We’ll do a thorough assessment of your business and help you develop a Strategic IT Plan for now and into the future. A plan that Leverages Your Current IT Assets with Budgeted Improvements that are in line with your business growth strategy.
We’ll create and implement a comprehensive and cost effective solution that will boost your productivity, efficiency and profitability, and help you compete in today’s fast-paced, technology-driven marketplace, and help your business achieve higher levels of success. You and your staff will be able to operate technology, easily and securely, without the hassle of dealing with tedious management, maintenance and IT infrastructure costs—Saving you valuable time and money!
- Engineers who are always ready to provide support
- Escalation support for alerts
- A Network Operation Center for After-Hours Support
Our engineers are always ready to provide support. We’ll train your employees on our remote system so they can contact us directly when they have problems so they don’t have to disturb an office manager. This way we can get them back up and running as quickly as possible, and avoid unproductive downtime that wastes money. And if a problem can’t be addressed remotely a technical engineer will come to your site as quickly as possible. If the problem is an emergency, we provide escalation support for alerts. Our Network Operation Center is available after-hours 24/7 and always ready to serve you.
Tier One Unique eCare™ provides your business with in-depth monthly reports and an IT Health Check that includes information like server availability, resource utilization, event-log analysis and in-depth utilization analysis.
Apart from monthly reporting, we’ll give you a Server-Error Analysis Report noting when errors were encountered. This along with trouble-ticket and escalation information will give you a comprehensive profile of the performance of your IT system. This is like an “IT Report Card” that includes information regarding processes, memory, efficiency, instances, sessions, object maintenance, transactions, table growth and other parameters.
We can find issues before they become problems. Our 24/7 monitoring checks for problems like link latency, packet loss, availability, traffic, bandwidth, utilization and device CPU (central processing unit) load, memory and disk space utilization.
Our monitoring tools configure traps for SNMP (Simple Network Management Protocol) events, and send alerts when traps are monitored. With the help of a built in MIB (Management Information Base) compiler, we can monitor devices, routers, switches, hubs, UPS (uninterruptible power supplies), etc., as long as the MIB’s are available from the equipment manufacturer.
We’ll also provide you with trend reports in easy-to-read graphs that plot parameters like: traffic, CPU load, voltage on a UPS and other metrics. Data is graphed in Line, Bar, Pie and distribution formats with hourly, daily, weekly and monthly figures. We can also export this data to a data-mining tool and provide comprehensive reports for capacity planning and analysis.
Tier One Unique eCare™ covers all your IT needs and more. Contact us today to learn how it can save you time and money, help your business compete in today’s technology-driven marketplace and achieve higher levels of success!
Tier One Technology Partners