If you’re looking for IT support in Baltimore, Washington, DC and across Maryland, your best bet for finding the right match is knowing what questions to ask. Many providers will do their best to leave out information that you may not like, so it’s imperative that you get the information you need upfront.
Asking the following 4 questions can help you determine if the service contract you’re considering is right for you.
An IT support company can come in many sizes, and it’s important to understand the scope of the company you’re choosing to align yourself with. If you’re talking to a smaller provider, you may find that you’re a high priority for them, but with a bigger company, it’s likely that they have more tools to assist your needs. Balancing the negatives and positives and discovering how they relate to your requirements is a great place to start.
Discovering what type of businesses your potential new IT support company has worked with in the past will help to determine if they understand your requirements. Some providers specialize in law offices or medical facilities, so knowing where they’ve worked in the past will help to determine if they have the capabilities to provide what you need.
This is a big one. Many people looking for a new IT support company will take a look at their new contract and get excited at all of the offered services. Perhaps even more important than that, though, is being sure that you know what isn’t covered in that contract. Is your IT support company leaving out important updates, projects, other services you might need? Make sure you’ve asked what is – and isn’t – covered in the service contract.
You have solid technical knowledge and a flair for continuity planning. You establish levels of communication that are conducive to each user’s knowledge level. There was no guess work…no margin of error. The only change my users noticed was that everything worked better!