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Looking For A New Baltimore IT Support Company?

Ask These Important Questions Before You Sign That Service Contract

If you’re looking for IT support in Baltimore, Washington, DC and across Maryland, your best bet for finding the right match is knowing what questions to ask. Many providers will do their best to leave out information that you may not like, so it’s imperative that you get the information you need upfront.

Asking the following 4 questions can help you determine if the service contract you’re considering is right for you.

  • How Does the Size of Your Company Align with our Needs?

An IT support company can come in many sizes, and it’s important to understand the scope of the company you’re choosing to align yourself with. If you’re talking to a smaller provider, you may find that you’re a high priority for them, but with a bigger company, it’s likely that they have more tools to assist your needs. Balancing the negatives and positives and discovering how they relate to your requirements is a great place to start.

  • What Work Have You Done in The Past?

Discovering what type of businesses your potential new IT support company has worked with in the past will help to determine if they understand your requirements. Some providers specialize in law offices or medical facilities, so knowing where they’ve worked in the past will help to determine if they have the capabilities to provide what you need.

  • What Is and Isn’t Covered in Our Service Contract?

This is a big one. Many people looking for a new IT support company will take a look at their new contract and get excited at all of the offered services. Perhaps even more important than that, though, is being sure that you know what isn’t covered in that contract. Is your IT support company leaving out important updates, projects, other services you might need? Make sure you’ve asked what is – and isn’t – covered in the service contract.

Tier One Technology Partners is ready to answer all of your important questions and back them up with real results. Contact us today at info@tieroneit.com or by phone at (443) 589--1150 to find out more about what we can do for you.

Alexssa

You have solid technical knowledge and a flair for continuity planning. You establish levels of communication that are conducive to each user’s knowledge level. There was no guess work…no margin of error. The only change my users noticed was that everything worked better!

  The Arc of Howard County   

Connect With Tier One Technology Partners

  • 11311 McCormick Road, Suite 100 Hunt Valley, MD 21031
  • 70 Thomas Johnson Drive, Suite 100 Frederick, MD 21702
  • Phone: (443) 589--1150 Toll Free: (800) 431--2282 Fax: (443) 589--1165
  • Emergency Support: (443) 589--1150
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