We don’t wait around for things to break before we give your equipment our attention. Instead, we take a more proactive approach, constantly assessing your hardware so that we can catch small issues before they become big problems. We’ll also stay on top of the expected lifecycle of each piece of equipment so that we can upgrade or replace outdated hardware before it fails.
We take a proactive approach to network security as well. The threat landscape is expansive, with hundreds of millions of new pieces of malware created every year. Thankfully, software providers are constantly releasing new patches and updates to help you protect yourself from developing threats. It can be a hassle to keep track of all these updates yourself though, so we’ll take care of that for you.
And why would you want to wait for a cybercriminal to try and breach your network to see if you’re vulnerable? We’ll regularly try and break into your network ourselves; that way we can find weaknesses and fix them before they’re exploited by someone who will actually do some damage.
Preventing hardware failure and malware infections means you won’t have to deal with near as much downtime. Less downtime allows your employees to get more work done, and a more productive workforce produces more revenue.
No More Waiting Around for Support
We’ve heard some customer support horror stories from our clients when we ask them why they switched over to us from their previous IT solution. With those other IT companies they would call to report a problem and no one would pick up so they’d have to leave a message, and often they would have to wait days or even more than a week to get a response.
You won’t have to deal with such delays when you use Tier One Technology Partners.
We operate a full-time help desk. Report a problem anytime from 9 to 5, Monday through Friday, and there’ll always be someone on the other end of the line to assist you.
Tier One Technology Partners handles everything IT-related, so you can focus more time and energy on everything else that has to be managed to run your business.
Give us a call at (443) 589- or send a message over to firstname.lastname@example.org for more information about our managed IT services in Baltimore, Washington, DC and across Maryland.
I was 3,000 miles away and with the eCare remote support system, it was like Jim was sitting right next to me.