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You may want to save money by using hourly IT support when you need to – but it is really more cost-effective? Get the facts before you decide.
You’ve probably heard lots about managed services. What they do, why they’re the best form of IT support, etc.
But you may not have a good understanding of their cost-effect.
Let’s be honest: on paper, the hourly IT support you’re paying for right now probably looks better than paying a larger monthly fee for managed services.
But is that really the best way to look at it?
One of the key differentiators to consider when finding a potential IT support provider is whether they offer hourly support or a flat-rate monthly contract. The former often appears more cost-effective than the latter – depending on the month, you may only need a few hours of support, right?
As compelling as this line of thinking maybe, it’s not really founded in reality. Just consider how monthly, managed services have grown in popularity over the past decade when compared to conventional hourly support.
Call it whatever you like, but hourly support is identical in all but name to “Break/Fix services”. This is an insider term for the traditional style of outsourced IT services, which works by fixing your computers once they’re broken.
In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your hourly IT support provider, and have them fix it. The hourly strategy no longer works for businesses today. If you still use this method of IT service, you risk downtime that can slow you down.
On the other hand, services arranged via a monthly contract are also known as “Managed Services”. This is the modern model for IT support, offering a range of vital solutions to your business all for one monthly rate. With fully managed support, you know that you are supported and protected 24/7.
From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
You know you’ve found the right IT services when you stop worrying about your technology altogether. It should work as easily as snapping your fingers; when you need it, it just works, with no delays or complications.
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