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As you know, the employment situation is in a constant state of flux, and capable technology professionals are hard to find these days. You may wonder if hiring a new internal IT technician is the best choice—Especially when you have the option of outsourcing to a Managed Service Provider (MSP) that has expertise across all areas of IT and can solve multiple issues simultaneously.
Tier One Technology Partners can not only manage your talent supply chain but also provide strategic insights and advice on market conditions, talent scenarios, risk-mitigation measures and innovative approaches to workforce procurement and management. With their help, you can easily meet your clients’ IT HR requirements.
The benefits of using Tier One are endless, and the proof is in the number of companies that are currently outsourcing IT services.
Onsite IT Staff Can No Longer Keep Up with The Complex Changing Tech Environment.
Information Technology (IT) is now the primary driver for operations in most businesses. And with this, companies have typically employed IT techs to field problems. But as technology, hardware, and software have become more abundant and complex, organizations now need the support of IT experts with deep skill sets across a variety of functions.
Security alone has evolved into a field all in itself. The array of responsibilities for IT employees has increased many-fold. It’s all too much for a small team of people to handle. As a result, more companies are using an MSP instead.
Technology’s growing complexity is to impact IT management and planning. If not planned well, this can lead to redundant applications and silos of information that not only waste money and human resources but negatively affect productivity and efficiency. This results in unsatisfactory outcomes and customer dissatisfaction.
More organizations today outsource to MSPs. According to an Aberdeen Group report, 63% of “Best in Class” enterprises choose to work with an MSP to “avoid the issues that plague self-managed contract labor program.”
What Does Managing IT Require Today?
Here’s a basic list to start.
This list of tasks is a daunting one. Plus, some of these responsibilities are reactive and some are proactive. When dealing with tasks in a reactive mode (such as system downtime), it’s difficult for in-house IT staff to switch mindsets and think in a proactive way. If there are many “fires” to put out, the preventive strategies get put on the back burner. This sets a business up for more “fires.”
There are a variety of advantages to outsourcing to an MSP over hiring staff. Below are some real advantages to why outsourcing IT services may make the most sense.
Improved Productivity & Efficiency
Unlike a one IT guy or a small team of techs, an MSP has a full staff of professionals, each with their own area of expertise. They will provide both reactive and proactive strategies that any business needs to flourish. Some have as many as 30 to 40 technical professionals with entire departments devoted to individual clients’ unique needs. This expansive and multi-faceted expertise simply isn’t attainable for most businesses, and a reason why using the MSP model is the preferred choice with senior-level managers today.
With an MSP like Tier One Technology Partners at ready access, they know they’ll be covered by a team of skilled professionals who can eliminate and prevent IT issues before they have a chance to affect the staff’s productivity. Plus, with an outsourced MSP, businesses and employees can concentrate on their core competencies, while benefiting from up-to-date technologies.
Some think that outsourcing to an IT Managed Service Provider will cost more than hiring full-time employees. This is wrong. The MSP business model provides your clients with a team of qualified individuals at a price that saves money in the long run. What many people fail to take into account when comparing the cost of an MSP vs. the cost of hiring employees is that they’re not only paying the salary of the employee, but also the overhead cost associated with him/her (e.g. taxes, insurance, vacation, sick days, 401k, training, etc.).
With salaries for in-house IT professionals reaching $100,000 or more, plus the costs for benefits, many businesses are turning to MSPs. An MSP provides 24/7/365 coverage, so unlike when using an in-house IT employee, illnesses, vacations, family issues, and holidays won’t disrupt the management of your clients’ systems.
Using MSPs make IT expenses more predictable and cost-effective, often providing flat-fee services that cover a spectrum of services. They offer a monthly payment without expense surprises. In addition, it can be difficult to budget for the technology aspect of a company.
When buying your own servers, how can you predict how long they’ll last? Plus, an MSP can handle all network issues and work with multiple users in your company at once. And you can scale downwards to reduce costs if your company’s business slides.
You Don’t Have to Hire and Fire Employees.
You need to spend time and energy recruiting, hiring, training, or managing IT employees if you outsource to an MSP. Most business owners and senior-level managers don’t even know what discrepancies exist in their IT system, or what to look for, so if they’re using in-house techs, they’re literally being “held hostage” by what they don’t know. This could put their IT system in jeopardy.
History reveals that you’re likely to have a longer-term relationship with a competent managed service provider than with a single employee.
Already Trained, Experienced, and Certified.
A quality managed services provider already employs trained, experienced and certified technicians to meet your clients’ needs. They have the ability to spin-up resources on an on-demand basis for you. For example, if your client needs a Systems Administrator you can pull from the pool of resources available from the MSP. And, you can contract their services for specific periods of time, rather than hiring one until you fire them.
The MSP model maximizes resources to match the workload as appropriate. The time and energy you would have put into managing staff can now be put into managing customers’ needs. Outsourcing can help your clients stay focused on their core business and not get distracted by complex IT decisions.
And, although your clients’ businesses are unique, a qualified MSP has experience working with businesses spanning a number of industries.
Consider outsourcing IT services to increase technical excellence and provide a higher level of service for your clients. A Managed IT Services company offers a higher value for any sized organization as opposed to hiring internal IT resources.
Some think that not having a full time IT employee in the office means a lag in response time when an issue arises. However, most MSPs get help from multiple people rather than relying on one person to solve problems for an entire company. Their 24/7/356 help-desk personnel are dedicated to their roles, while there are others who are solely responsible for handling specific needs for your clients’ businesses. This ensures they’ll receive the best service possible.
MSPs know they must mitigate not only security risks but financial ones for their clients. If not, they’ll lose their client base. Therefore, they insist on a more effective and efficient workforce to ensure quick recovery times in case of a hardware failure, proactive solutions to prevent problems from occurring, and the knowledge to leverage known best practices to ensure a clients’ infrastructure is running properly.
Fast and Efficient Implementation of New Technology Projects
A well-staffed MSP will have the resources on hand to begin new projects right away. An MSP will designate separate teams to implement project and support work. If you rely on in-house staff for new technology projects, you’re taking them away from their day-to-day activities, so user support can lapse. And, the new project suffers as internal staff loses their focus when being pulled away to support users. With internal staff, there are many factors that can contribute lack of efficiency—rapid growth, technology changes or lack of time for professional development and upgrading. You won’t suffer this when outsourcing to an MSP.
And again, you can contract with an MSP to pull in the new project team for whatever period you desire. Some projects can take weeks or months. Trying to hire the right people, train them, and provide the support they need uses up valuable resources. The MSP already has these people on hand with years of experience who can show up tomorrow if needed.
Knowledge of Industry Best Practices
An MSP’s knowledge of industry best practices, along with their experience will enable your clients to achieve increased efficiency, cost savings, and stability in a changing marketplace. The MSP’s experience with different industries provides an advantage in a changing job market. They offer a superior tactical arsenal to face different contingent worker sourcing and management challenges.
MSPs offer cost-efficient business solutions to leverage emerging technologies while increasing overall productivity.
IT Security and Compliance
Security and Compliance are essential to every organization. Maintaining this is an ongoing, never-ending project. Given the high risk and cost of data breaches and the challenges of security threat prevention and vulnerability assessments, an increasing number of companies of all sizes are taking advantage of the expertise and services offered by MSPs to enhance network security.
An MSP has the resources on hand to apply security best practices and address changing regulations. They’ll help your clients leverage the specific knowledge required to ensure their infrastructure stays current and is always protected.
The MSP can speak knowledgeably to your clients about their security concerns and implement a multi-tiered layer of security solutions (which is required to prevent data breaches). Their solutions will meet any and all requirements for compliance regulations and policies. In addition, they can hold security awareness training for your employees, as 75% of security issues are caused by employee error.
Some of the Managed Security Solutions they’ll employ and keep current include:
With the ability to pull in cybersecurity experts from an MSP, your clients can gain tremendous value and peace of mind.
Improved Transparency and Accountability
When you outsource to a managed services provider you’ll receive written, monthly reports of all IT activities. They will provide a Service Level Contract to ensure your senior managers have the visibility they require to know the IT infrastructure is being managed and maintained properly. On the other hand, if you have in-house staff who aren’t performing to their maximum potential, and you ask for a status of the work they’ve accomplished, they may withhold information in fear of being reprimanded, demoted or fired.
Access to Remote Monitoring & Management (RMM) Tools
MSPs use RMM tools to constantly monitor the performance and capacity of your clients’ security, file-system space, network bandwidth and more. And, all of this information is captured and held as historical data that can be pulled up at any time. The client always has ready access to this data and can use it to analyze trends in capacity and performance to make informed decisions about future IT needs.
Technology Road-Map Design
An MSP can deliver executive-level strategic roadmap design for IT infrastructure-based solutions. With the advent of the cloud and complex IT solutions, the decisions can be overwhelming—There are so many choices IT personnel simply won’t have the time-intensive research. They also often lack the knowledge of everything that’s currently available.
An MSP can do so much more. They’ll help your clients develop IT Roadmap for their businesses that include:
Procurement & Budgeting
You’ve probably seen how rapidly software and hardware become obsolete. An MSP will work with executive teams to understand business needs, procure the exact hardware and software needed now and in the future. The best MSPs partner with leading IT innovators (like Microsoft, etc.), and can purchase hardware and software solutions at a reduced price vs. what in-house techs can do. Additionally, they can contact other technology vendors and work with them to resolve user issues, so your clients won’t have to act as the middleman.
In the instance of a disaster, your client can call upon the MSP for emergency support. Most MSPs provide a guaranteed response time and can provide additional resources as necessary, such as multiple techs onsite for as long as you need.
An MSP will be more than a third-party vendor, they’ll be a loyal IT Partner.
Your Clients Will Reap Additional Value When Outsourcing IT Management.
Whether you’re hiring for a smaller company with a less complex IT infrastructure, or a large corporation with sizeable IT needs, outsourcing to an MSP can provide exactly what your clients require, when they require it.
Ready to speak with a member of our IT support and managed IT services team? Use the form to the right to book an initial consultation with your next Baltimore IT company.