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Proactive Vs. Reactive IT Support: What Is Best For Your Business?

The average IT worker makes $60,000/year.

it support

For an experienced IT professional that that can provide truly expert advice, you’ll need to spring for a CIO, who make an average salary of $150,000/year.
Those figures might be no problem to enterprises that have a lot of funds to throw around, but many SMBs just don’t have the budget to add those salaries to their payroll.

Reactive Support Leads to Costly Disaster
Since a lot of SMBs can’t afford in-house IT help they’ll take the break/fix approach instead, forgoing any kind of support until they absolutely need it because something breaks.
That approach will indeed save you some money in the short-term. But those savings will be offset and then some by the disaster that will eventually strike your business due to the inherent neglect of the reactive, break/fix IT support model.
Neglect your equipment and eventually hardware will fail on you, and hardware failure results in downtime that takes away the tools your employees need to get their jobs done.
Neglect to actively protect your network from web-based threats and eventually you’ll be struck by one of the hundreds of millions of new pieces of malware that are created every year. If your network is infected and data loss is involved, you’re in big trouble: it’ll cost you an average of $150 per compromised file to recover from data loss, and with thousands of files compromised in the average attack you’re looking at a six or seven-figure hit to recover from just one online security breach.

Tier One Technology Partners is Better than Break/Fix and Actually Affordable
In-house IT workers aren’t your only option for a proactive IT solution.
You could use Tier One Technology Partners instead.
We believe in preventative maintenance over reactive support. We’ll keep track of your equipment and replace hardware before it fails, so you won’t have to deal with any productivity and revenue-killing downtime. Also, we’ll regularly assess your network to find and fix vulnerabilities before they’re taken advantage of by cybercriminals.
With Tier One Technology Partners you get access to an entire team of experienced IT professionals who know how to take care of your network, all at a flat rate that’s much more affordable than the wages and benefits you’d have to invest in a single in-house employee.

Give us a call at (443) 589--1150 or send a message over to info@tieroneit.com for more information about our IT support.

Alexssa

Tier One is like a sports team working together. They do whatever it takes to get the job done!

  Baltimore Financial Services Firm   

Connect With Tier One Technology Partners

  • 11311 McCormick Road, Suite 100 Hunt Valley, MD 21031
  • 70 Thomas Johnson Drive, Suite 100 Frederick, MD 21702
  • Phone: (443) 589--1150 Toll Free: (800) 431--2282 Fax: (443) 589--1165
  • Emergency Support: (443) 589--1150
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