I am still extremely pleased that Tier One continues to provide first class level of support. I am writing this because it is rare that a company and its individuals not only achieve but maintain excellence.
You have solid technical knowledge and a flair for continuity planning. You establish levels of communication that are conducive to each user’s knowledge level. There was no guess work…no margin of error. The only change my users noticed was that everything worked better!
You have provided extraordinary service in coordinating with vendors, performing computer installations and re-cabling our main administrative offices and all seven locations, and providing the planning expertise needed by our management team.
I was 3,000 miles away and with the eCare remote support system, it was like Jim was sitting right next to me.
The cost is well worth it to know that everything is correct and problems were dealt with in a timely manner.
They really seem to enjoy solving problems and they stick to it until the problem is solved.
You respond in a timely manner to our calls and are very professional with your service delivery.
Tier One is like a sports team working together. They do whatever it takes to get the job done!
We have seen a dramatic improvement in efficiencies and productivity (after Tier One upgraded our network). As we move forward I am sure it will be comforting for us knowing we are more protected and more efficient. We cannot say enough about Jason! He has been very helpful though this transition and Tier One will be a good move for us and look forward to the future.
We feel great about bringing Tier One on board in a managed service capacity and our primary engineer, Josh, has been incredible. If he were an employee he would be getting our employee of the month award. We are hearing great reports about the high level of support Tier One is providing.