Regularly backup the data on all computers. Critical data includes word processing documents, electronic spreadsheets, databases, financial files, human resources files, and accounts receivable/payable files. Backup data automatically if possible, or at least weekly, and store the copies either offsite or on the cloud.
You have solid technical knowledge and a flair for continuity planning. You establish levels of communication that are conducive to each user’s knowledge level. There was no guess work…no margin of error. The only change my users noticed was that everything worked better!